Dear clients and friends of McPhillips Animal Hospital,

Please feel free to place your pet’s food orders through our webstore:  https://mcphillipsanimalhospital.clientvantage.ca/

(You can also purchase treats, toys, and apparel for your pet through our webstore)

We want to send our best wishes to all of you.  We know these have been, and continue to be trying months.  Please know that our hearts are with you and your pets.  We appreciate your patience, as we continue to keep you and our staff safe while providing care for your beloved pets.

Our current hours are:

Monday 8am to 8pm
Tuesday 8am to 8pm
Wednesday 8am to 6pm
Thursday 8am to 8pm
Friday 8am to 6pm
Saturday 8am to 2pm

*Please note, we will be closed Sundays and holidays, and may be closed additional days.

  • We ask all clients to call us at (204)589-8381 upon arrival to the hospital.
  • Please call ahead and allow us extra time to prepare your pet’s medications and food.
  • We have noted some increased delays in our receiving of medications and foods from our suppliers. Please allow extra time for your pet’s food and medication orders, especially those that are special orders.  For special order medications, please allow 2 weeks notice for refills.
  • We will ask all clients who have travelled, have been in contact with a known COVID-19 positive person, or who have exhibited any symptoms of fever, cough, shortness of breath to avoid coming to the hospital and instead arrange for someone else to bring their pet to the hospital and/or pick up any medications or food.
  • When you interact with our staff we ask that you wear a mask and maintain a distance of 6 feet, whenever possible.
  • If your pet is ill, please call us so we can determine how best to help you and your pet.
  • We will ask you to fill in the online history information form located in the forms section of our website prior to your pet’s visit.
  • We request that you remain in your vehicle and call us once arriving at the hospital for your appointment. When you call, we will ask which vehicle you are in, and confirm your mobile phone number. We will let you know when we have an exam room ready for your pet’s appointment.
  • As we have instituted many additional safety protocols, we ask that you have patience with the increased waiting times.
  • We are experiencing much higher call volumes, so at times it may be difficult to reach us. If you have trouble getting through when you are calling, please try again.
  • If your pet requires heartworm and/or tick prevention, please call or email us, and we will be happy to help you.

 

 

Thank you for your cooperation in keeping everyone as safe as possible during this pandemic.

If you have any questions or concerns, please feel free to contact our practice and we will be happy to help.
Sincerely,

The Doctors and staff at McPhillips Animal Hospital

McPhillips Animal Hospital

2211-B McPhillips St

Winnipeg, MB R2V 3M5

(204) 589-8381

 

Pet Medical History Form